We have had a very positive experience selling our house with Richard Pedley at Foxtons in Croydon. From day one Richard has guided us through the process in such a professional way.
When the house was on the market, he was realistic and honest, communicating regularly and offering sound advice. He was always able to answer our questions and was very responsive and professional at all times which helped speed things along and brought us to completion quickly. I wouldn't hesitate to reach out to Richard if we needed to do this again.
Lewis Brito-Babapulle
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October 23, 2024
Full marks to the Foxtons Croydon team for successfully selling a flat with cladding issues still to be remediated. They helped find the right buyer, direct them to the right mortgage lenders and find both us as seller and the buyer the right solicitors who had the expertise to act on this sort of sale. As agents for me as a landlord they also provided high quality tenants for 6 years and provided property management. The Foxtons online portal was a great help in providing accounts for tax returns. Huge thanks to Carley Rust-Williams and her team on the sales side and Dipan Shah and his team on the lettings side.
Afsal Kottayil
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August 20, 2024
I had a truly awful experience with Foxtons Real Estate Agency last week, and I feel compelled to share it to warn others. The level of unprofessionalism and disregard for customers was shocking.
After completing the full payment for a property we were excited to move into, Foxtons informed us just one week before our scheduled move-in date that we couldn’t move in. The reason they gave was vague and completely unnecessary, leaving us scrambling to make alternative arrangements at the last minute. This caused significant stress and disruption to our lives, all of which could have been avoided if Foxtons had acted with even a shred of professionalism.
On top of this, their customer service was abysmal. The staff we dealt with were rude, dismissive, and seemed completely uninterested in helping us resolve the situation. Instead of taking responsibility for their mistake, they were condescending and unhelpful. It was clear that once they had our money, they couldn’t care less about the service they provided or the impact their actions had on us.
I strongly advise anyone considering Foxtons to think twice before dealing with them. The lack of professionalism, poor customer service, and careless handling of our situation was beyond unacceptable. I will never use their services again and would encourage others to avoid them at all costs.
Zeinab Mantau
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November 11, 2024
I had a really great experience of looking for a property with Charlie. He was proactive, always kept me up informed with updates, new property searches and is friendly whilst maintaining professionalism.
Amju Amjad
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August 19, 2024
I never write reviews, and me writing this signifies my disappointment towards the service I was provided. About a month ago, I visited a home I liked a lot. After finalizing the price and all other details, I paid a deposit and a month's rent in advance! 7 days before the day I was meant to move in, I was told the landlord wasn't willing to let me move in! Please be cautious when using their service as this has affected me profoundly. EXTREMELY DISAPPOINTED!!!
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2 High St, Croydon CR0 1YA, UK
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We have had a very positive experience selling our house with Richard Pedley at Foxtons in Croydon. From day one Richard has guided us through the process in such a professional way. When the house was on the market, he was realistic and honest, communicating regularly and offering sound advice. He was always able to answer our questions and was very responsive and professional at all times which helped speed things along and brought us to completion quickly. I wouldn't hesitate to reach out to Richard if we needed to do this again.
Full marks to the Foxtons Croydon team for successfully selling a flat with cladding issues still to be remediated. They helped find the right buyer, direct them to the right mortgage lenders and find both us as seller and the buyer the right solicitors who had the expertise to act on this sort of sale. As agents for me as a landlord they also provided high quality tenants for 6 years and provided property management. The Foxtons online portal was a great help in providing accounts for tax returns. Huge thanks to Carley Rust-Williams and her team on the sales side and Dipan Shah and his team on the lettings side.
I had a truly awful experience with Foxtons Real Estate Agency last week, and I feel compelled to share it to warn others. The level of unprofessionalism and disregard for customers was shocking. After completing the full payment for a property we were excited to move into, Foxtons informed us just one week before our scheduled move-in date that we couldn’t move in. The reason they gave was vague and completely unnecessary, leaving us scrambling to make alternative arrangements at the last minute. This caused significant stress and disruption to our lives, all of which could have been avoided if Foxtons had acted with even a shred of professionalism. On top of this, their customer service was abysmal. The staff we dealt with were rude, dismissive, and seemed completely uninterested in helping us resolve the situation. Instead of taking responsibility for their mistake, they were condescending and unhelpful. It was clear that once they had our money, they couldn’t care less about the service they provided or the impact their actions had on us. I strongly advise anyone considering Foxtons to think twice before dealing with them. The lack of professionalism, poor customer service, and careless handling of our situation was beyond unacceptable. I will never use their services again and would encourage others to avoid them at all costs.
I had a really great experience of looking for a property with Charlie. He was proactive, always kept me up informed with updates, new property searches and is friendly whilst maintaining professionalism.
I never write reviews, and me writing this signifies my disappointment towards the service I was provided. About a month ago, I visited a home I liked a lot. After finalizing the price and all other details, I paid a deposit and a month's rent in advance! 7 days before the day I was meant to move in, I was told the landlord wasn't willing to let me move in! Please be cautious when using their service as this has affected me profoundly. EXTREMELY DISAPPOINTED!!!